Nanaimo Visitor Centres

British Columbia’s Visitor Centres are members of the Visitor Centres Network and are available to provide you with personalized visitor information, friendly service and professional advice. Tourism Nanaimo provides visitor information year-round to residents of Nanaimo & Region as well as visitors from all over the world by operating the Official Nanaimo Visitor Centre.

**Please note: The health of our staff and patrons is of the utmost importance to us. Our decision is to support the minimization of the spread of the COVID 19 Virus. All in-person visitor servicing has been suspended, and we will monitor the situation hourly/daily to determine when the best time to resume operations will be. Our staff will be available for visitor counselling via telephone and email. If your guests require assistance, please direct them to the following contact points: **

Year Round Visitor Centre:
2450 Northfield Road
(Hwy 19 at Northfield Rd Exit)
Nanaimo, BC, V9S 0B2
Phone: 250-751-1556


General Inquiries & Information:
Visitor Information Counsellors
Office: 250-751-1556

Seasonal Visitor Centre Location (May – September):
The HBC Bastion, located on Front Street, is closed for the season and will open in May 2020** conditions permitting

For more Nanaimo & Region Visitor Information please contact our office at 250-751-1556 or 1-800-663-7337 or email us at
Have specific traveller questions on coming to Nanaimo? Tweet us on Twitter @TourismNanaimo or message us on Facebook. We are here to answer your questions via social media as well!

Tourism Nanaimo Staff

Below is the contact information for Tourism Nanaimo staff.

Please note: The health of our staff and our dedication to doing our part to limit the spread of COVID-19 is of utmost importance. As a result, all staff are no longer working in the office until further notice, and can best be reached by calling their cell number.

Visitor Centre

2450 Northfield Road
(Hwy 19 at Northfield Rd Exit)
Nanaimo, BC, V9S 0B2
Phone: 250-751-1556

Dino Tsembelis
Visitor Services Specialist
Office: 250-751-1556
Cell: 250-619-9399

Helga Lange
Visitor Services & Volunteer Coordinator
Office: 250-751-1556
Cell: 250-740-0937

Administration Office

501 – 65 Front Street,
Nanaimo, BC, V9R 5H9
Phone: 250-740-1222

Karen Bannister
Director, Destination Marketing
Office: 250-740-1222
Cell: 250-616-3444

Hannah Smith
Director, Digital Strategy
Office: 250-740-1229
Cell: 778-269-0656

Darsey Batchelor
Trade & Media Coordinator
Office: 250-740-1217
Cell: 250-816-5450

Email subscriptions

Unsubscribe from our Newsletter Unsubscribe from Stakeholder Updates

Book Your Stay Now

What’s Your Travel Type?

Have you ever wondered what type of traveller you are? Whether you’re more of a history buff, or perhaps a thrill-seeker? Destination Canada created this quiz to help you better understand exactly what type of traveller you are. If you’d like to see an itinerary that matches your traveller type, check out our custom itineraries.

Free Spirit

Free Spirits are most likely to be seen at a tourism hot spot, participating in a group tour, or dining out at a top restaurant.

Cultural Explorer

Cultural Explorers are most likely to be seen exploring heritage sites and museums. CE's also love to interact with locals.

Authentic Experiencer

Authentic Experiencers are most likely to be seen in nature reserves, hiking and enjoying the great outdoors, at a heritage site or a museum.