Nanaimo Visitor Centres

British Columbia’s Visitor Centres are members of the Visitor Centres Network and are available to provide you with personalized visitor information, friendly service and professional advice. Tourism Nanaimo provides visitor information year-round to residents of Nanaimo & Region as well as visitors from all over the world by operating the Official Nanaimo Visitor Centre.

**The Nanaimo Visitor Centre is now OPEN for in-person visitor services. We have implemented additional safety and cleaning protocols to ensure the health of our staff and visitors. Our team will continue to be available for visitor counselling via telephone and email. If your guests require assistance, please direct them to the following contact points: **

Year Round Visitor Centre:
2450 Northfield Road
(Hwy 19 at Northfield Rd Exit)
Nanaimo, BC, V9S 0B2
Phone: 250-751-1556

**Current Opening Hours**
In-person service 10am-4:30pm, Monday-Friday
Phone assistance 10am-4:30pm, Monday-Friday

General Inquiries & Information:
Visitor Information Counsellors
Office: 250-751-1556

Seasonal Visitor Centre Location (Remains CLOSED for 2020):
The HBC Bastion, located on Front Street, will remained closed throughout the 2020 season.

For more Nanaimo & Region Visitor Information please contact our office at 250-751-1556 or 1-800-663-7337 or email us at
Have specific traveller questions on coming to Nanaimo? Tweet us on Twitter @TourismNanaimo or message us on Facebook. We are here to answer your questions via social media as well!

Tourism Nanaimo Staff

Below is the contact information for Tourism Nanaimo staff.

Please note: The health of our staff and our dedication to doing our part to limit the spread of COVID-19 is of utmost importance. As a result, all staff are no longer working in the office until further notice, and can best be reached by calling their cell number.

Visitor Centre

2450 Northfield Road
(Hwy 19 at Northfield Rd Exit)
Nanaimo, BC, V9S 0B2
Phone: 250-751-1556

Dino Tsembelis
Visitor Services Specialist
Office: 250-751-1556
Cell: 250-619-9399

Helga Lange
Visitor Services & Volunteer Coordinator
Office: 250-751-1556
Cell: 250-740-0937

Administration Office

201-1934 Boxwood Road,
Nanaimo, BC, V9S 5Y2
Phone: 250-754-3500

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What’s Your Travel Type?

Have you ever wondered what type of traveller you are? Whether you’re more of a history buff, or perhaps a thrill-seeker? Destination Canada created this quiz to help you better understand exactly what type of traveller you are. If you’d like to see an itinerary that matches your traveller type, check out our custom itineraries.

Free Spirit

Free Spirits are most likely to be seen at a tourism hot spot, participating in a group tour, or dining out at a top restaurant.

Cultural Explorer

Cultural Explorers are most likely to be seen exploring heritage sites and museums. CE's also love to interact with locals.

Authentic Experiencer

Authentic Experiencers are most likely to be seen in nature reserves, hiking and enjoying the great outdoors, at a heritage site or a museum.